Service & Support
Focus on the customers’ needs Quality is an expression of our goal to offer reliable products and services. Questions about individual products and entire system solutions can occur at any time and in any industry. This is why ISMC provides technical support 24/7 for all inquiries regarding functionality and utilization of our products and solutions – via phone, email.
In all aspects of our operations, from product development and production, to delivery and customer support, the focus shall be on customers’ needs and expectations.
Particularly urgent cases are given preferential treatment by experienced experts, who may also involve colleagues from other departments such as development, on-site service, and sales whenever necessary. Goal is to exceed their expectations. With a customer focus based on everyone’s commitment and participation, combined with a process culture, our aim is to be number one in customer satisfaction.
This is based on a culture in which all employees are responsive and aware of what must be accomplished to be the best business partner.
Technical Support services are also available for obsolete and discontinued products. Send your technical question directly to a product specialist at info@ismcindia.com.